At Venus Nail Spa, we are committed to providing a safe, relaxing, and high-quality experience for all our clients. To maintain a comfortable and professional environment, please review our policies below:

1. Health & Safety Disclosure – Clients must inform our staff of any health concerns, allergies, or sensitivities before receiving services to ensure a safe and suitable experience.

2. No Pets Allowed – For the health and safety of all clients and staff, pets are not permitted inside the salon.

3. Right to Refuse Service – We reserve the right to deny or discontinue service to any individual who exhibits inappropriate behavior or fails to comply with our policies.

4. Respectful Environment – To preserve a peaceful and relaxing atmosphere, please keep phone conversations at a low volume.

5. Children’s Safety & Supervision – Parents or guardians are fully responsible for their children’s behavior. For safety reasons, children are not permitted to run or engage in disruptive activities within the salon.

6. Service Satisfaction – If you are unsatisfied with your service, please notify us before the service is completed or before leaving the salon. We will make every effort to address your concerns.

7. Complimentary Repairs – We offer free repairs within five (5) days of your original service date.

8. No Refunds or Charge Reversals – Services that have been completed, or that have exceeded 15 minutes in duration, are non-refundable.

9. Pricing Transparency – Our service prices are clearly displayed. Clients are encouraged to review and agree to the pricing before receiving services.

10. Feedback & Concerns – Clients are encouraged to direct any complaints or feedback to the salon manager at the front desk or contact us privately via Facebook or Instagram for prompt assistance.